Troubleshooting Humwork Integrations

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The agent is not requesting help

If your AI agent is not calling Humwork when it gets stuck, verify that the integration with Humwork is active and that the agent is configured to request expert assistance when it encounters blocking problems.

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Requests are not reaching experts

Humwork relies on a working integration layer such as MCP, API, or plugin connections. Confirm that the integration channel between your agent and Humwork is functioning correctly.

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The agent does not continue after a response

Humwork sends the expert’s solution back into the agent’s working context. Ensure your agent workflow is set up to resume processing after receiving external input.

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Matching delays

Humwork typically matches experts in under 30 seconds. If requests appear delayed, check the integration and confirm that the agent is successfully sending the request.

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Large deployments

Teams deploying AI agents at scale can work directly with Humwork to configure team access and onboarding.

Humwork can help organizations set up their environment so agents can reliably access human expertise.